About this policy

Charles Jones Industrial Limited (“Charles Jones,” “we,” “us”) respects your privacy. This policy explains how we collect, use, share and protect personal information through our website, charlesjones.ca, including when you contact us through our online form. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Quebec’s Act respecting the protection of personal information in the private sector. Last updated: [October 5, 2026]

Information we collect

Information you give us. When you fill out our contact form, we collect the details you choose to provide, such as:

  • Your name
  • Company name
  • Email address
  • Phone number
  • The content of your message or inquiry

Information collected automatically. When you visit our website, we may collect technical information such as your IP address, browser type, device type, pages visited and time spent on the site. This is collected through cookies and similar tools (see “Cookies and analytics” below). We do not knowingly collect personal information from anyone under the age of 18.

How we use your information

We use the information you provide to respond to your inquiry and to serve you as a customer or prospective customer. Specifically, we may use it to:

  • Answer your questions and provide quotes, product information or pricing
  • Follow up on your inquiry by email or phone
  • Manage our business relationship with you
  • Send you product updates, promotions or industry news, but only if you have agreed to receive them
  • Understand how visitors use our website so we can improve it
  • Meet our legal and regulatory obligations

We do not sell or rent your personal information.

Consent

By submitting our contact form, you consent to us collecting and using your information to respond to your inquiry. We will only send you marketing emails (such as promotions or newsletters) if you give us your express consent, for example by checking the opt-in box on our form, or where Canada’s Anti-Spam Legislation (CASL) otherwise permits it. Every marketing email we send includes a way to unsubscribe, and we will honour your request within 10 business days. You can withdraw your consent at any time by contacting our Privacy Officer (see below). Withdrawing consent may limit our ability to respond to you or serve you.

Sharing your information

We only share your personal information when we need to, and never sell it. We may share it with:

  • Service providers who help us run our business, such as website hosting, email, form and customer relationship management (CRM) They may only use your information to provide services to us and must protect it.
  • Suppliers or partners, only where needed to fulfil your request (for example, sourcing a product you asked about).
  • Legal authorities, where required by
  • A buyer or successor, if our business is sold or merged, subject to the same privacy

Some of our service providers may store or process information outside Canada, including in the United States. When that happens, your information may be subject to the laws of that country. We take reasonable steps to make sure it is protected to a standard comparable to Canadian law.

Cookies and analytics

Our website uses cookies (small files stored in your browser) and similar tools to keep the site working properly and to understand how visitors use it. We use Google Analytics to see things like which pages are popular and how people find our site. We may also use advertising tools such as the LinkedIn Insight Tag to measure the results of our ads and show relevant ads to people who have visited our site. You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do. You can also opt out of Google Analytics using Google’s browser add-on.

How long we keep it and how we protect it

We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires. We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet our legal and business requirements. We use reasonable physical, technical and administrative safeguards to protect your information from loss, theft and unauthorized access. These include secure (encrypted) website connections and limiting access to staff who need it. No method of transmission over the internet is completely secure, but we work to protect your information and will notify you and the appropriate authorities if a breach creates a real risk of significant harm.

Your rights

You have the right to:

  • Ask what personal information we hold about you and how it has been used
  • Ask us to correct information that is inaccurate or incomplete
  • Withdraw your consent, including unsubscribing from marketing emails
  • Ask us to delete your information, where the law allows

To make a request, contact our Privacy Officer using the details below. We will respond within 30 days. We may need to confirm your identity first. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada. Quebec residents can also contact the Commission d’accès à l’information du Québec.

Contact our Privacy Officer

Questions, requests or concerns about this policy or your personal information can go to: Lesley Jackson, Director of Corporate Development and Communications, Privacy Officer Charles Jones Industrial Limited 87 Sinclair Boulevard, Brantford, ON N3S 7X6 Email: privacy@charlesjones.ca Phone: 519-753-4154

Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the “Last updated” date at the top. If we make significant changes, we will make that clear on our website.